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Juniper Moon Apothecary is not responsible for lost or stolen shipments. We supply you with a tracking number, and all postage has insurance up to the value of $100 for standard shipping, additional insurance will be added for all other order total amounts. We only use STANDARD Australia Post shipping.
We are not responsible for any items broken during posting and handling of your order’s delivery journey. Your insurance should also cover this. We always package orders with complete care to ensure everything is snug in the box, surrounding by cushioning to prevent it jumping around and breaking. We also make sure that every single product is in A+ condition prior to packing into the box/parcel. Any breakage caused by the shipping company is out of our hands. No refunds will be supplied, although we will correspond with Australia Post to rectify the issue for you.
We will also not refund any orders that don’t make it through customs (when we do ship internationally). Since every country and state are different, and may have different laws/customs. We can’t be certain that your order will reach you. If you are concerned about what you can import into your country/state please ask you local post office or customs office prior to purchasing.
All sales are final. Due to the handmade nature of our products, we do not accept cancellations. Exceptions may be made under special circumstances and a restocking fee may apply.
Restocking fees are as follows:
1. If we haven’t packed your order as yet, you there will be a non-refundable fee of 20% of your order costs for administration.
2. If you cancel after your order has been packed, you will be charged a 50% non-refundable fee.
3. If you try to cancel after we have shipped your order, the general Refund Policy applies and you will not be entitled to a refund.